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Animal Services

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1. What do I do if I have lost or found a pet?

Call Chandler City Hall at (903) 849-6853 to report a found or lost pet.

2. What kind of animals will Animal Services pick up?

Animal Services will only pick up stray dogs and cats that are within the city limits. Wild animals such as skunks, raccoons, possums and armadillos will not be picked up.

3. How do I adopt a pet?

The City of Chandler does not offer pet adoptions. You may contact: Henderson County Humane Society 901 W. College St. Athens, TX 75751 or visit their website at

Click Here

4. How many pets may I have?

No person shall keep more than three (3) dogs or three (3) cats at one location less than five acres. Keeping of more than three (3) dogs or three (3) cats at one location shall be considered as maintaining a kennel and all regulations relating to maintaining a kennel shall be relevant.

5. What if I think an animal has rabies?

Call the Chandler Police Department at (903)849-2181.

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Building Permits and Inspections

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1. What are the specifications for operating a business from my home?

Home occupations shall include any professional and personal services meeting the standards and criteria stated below, but shall not include activities at the premises involving retail and wholesale sales and services, automotive or similar repair businesses, automotive body repair businesses or other such similar businesses.

A permit is required from the Community Development Department of the City. The home occupation must be clearly incidental and subordinate to the dwelling unit.

A home occupation permit cannot be transferred through the sale, leasing, or rental of the premises on which said home occupation is located or in any other manner.

Application for a permit shall contain the following:
a) Name of applicant;
b) Location of residence where the home occupation will be conducted;
c) Total floor area of the residence;
d) Area of room or rooms to be utilized in the conduct of the home occupation;
e) A sketch with dimensions(s) showing the floor plan and the area to be utilized for the conduct of the home occupation; and
f) The exact nature of the home occupation.

Any person may seek revocation of a home occupation permit by making application the the City. In the event that the City determines that the permit holder is in violation, the permit shall be immediately revoked.

All home occupations shall comply with the following standards and criteria before permits can be issued:
a) The home occupation shall be conducted only within the principal building.
b) No more than one (1) additional person other than the residents residing on the premises shall be employed at the premises.
c) There shall be no alteration or change to the outside appearance, character, or use of the building or premises or other visible evidence of the conduct of such home occupation, other than one sign not exceeding one (1) square foot in area, non-illuminated, mounted flat against the wall of the principal building.
d) No home occupation shall occupy more space than twenty percent (20%) of the total floor area of a residence, exclusive of any open porch, attached garage, or similar space not suited for or intended to be occupied as living quarters, provided, however, that in no event shall such home occupation occupy more than 500 sq ft.
e) No commodities or goods of any kind shall be sold on the premises, nor displayed on the premises for sale elsewhere.
f) No equipment or process shall be used in such home occupation which creates noise, vibrations, glare, fumes, odors, or electrical interference detectable to the normal senses outside the dwelling unit, nor shall there be any combustible materials located anywhere on the premises which might prove hazardous to the public's welfare. In the case of electrical interference, no equipment or process shall be used which creates visual or audible interference in any radio or television receivers off the premises or causes fluctuations in live voltage off the premises.
g) No articles or materials used in connection with such home occupation shall be stored on the premises other than in the principal building so used; limits herein established; (sic) however, the heights of these structures or appurtenance thereto shall not exceed the height limitations within any airport flight approach zone.

To find out where Home Occupations are permitted in Chandler, please see the Zoning section of the City's Code of Ordinances. You may contact the Community Development Department for assistance at 9903)849-6853.

2. Does a contractor need to be registered in the City of Chandler?

No person shall engage in the business of contracting to furnish labor and materials for the erection, construction or repair of buildings, structures or signs for which a building permit is required without first obtaining an annual license.

Any person desiring to construct or repair a structure owned by that person and who personally performs such work shall not be required to obtain the required license, but shall be required to obtain the customary permit.

3. Where do I get a Tax ID number?

For tax ID number information, you will need to contact the state comptroller's office at (800)252-5555.

4. What information do you need to submit for a building permit?

RESIDENTIAL

Three (3) copies of the following documentation:
a) Site plan(showing drainage arrows/grading and elevations for all four walls)
b) Floor plan
c) Energy code compliance document
d) Completed application

COMMERCIAL

Three (3) copies of the following documentation:
a) Architectural, structural, electrical, plumbing and mechanical plans
b) Foundation plans
c) Floor plans showing each room, proposed use, square footage of each area and exits
d) Wall section and elevations
e) Roof framing plan
f) Texas registered professional/engineer's seal and signature is required on structural pages
g) Approved site plan

Provide project number to confirm that the construction has been registered with the Texas Department of Licensing and Regulation for compliance with the Texas Accessibility Standard

REMODEL OR INTERIOR FINISH-OUT PERMITS

Three (3) sets of construction plans containing:
a) Plot plan showing off-street parking, existing building and address key
b) Floor plan showing each room, proposed use, square footage of each area and exits
c) Typical detail of non-bearing walls to be constructed
d) Electrical, plumbing and mechanical plans
e) Written confirmation that an asbestos inspection/survey has been conducted of the space to be renovated.

5. Do I need a permit for a garage sale?

The City of Chandler does not currently require a permit for garage sales.

6. Is a permit required for a fence?

Yes, a permit is required with a site plan submitted showing the location of the fence. Privacy fences may be no more than eight feet in height. For additional regulations, see Code of Ordinances, Article 3.07.

7. Is a permit required for a swimming pool?

Both in-ground and above-ground pools require permits as provided for in the City Code of Ordinances, Article 3.08.

8. What telephone number can I call to request an inspection?

Inspections are requested by calling City Hall (903) 849-6853 or (903) 571-3885.

9. What is the ordinance for sign placement and are permits required?

Yes, permits are required. Please contact Building Permits and Inspections at (903)849-6853.

10. What codes does the City currently use?

The City of Chandler currently uses the following codes: 

• 2009 International Building Code,
•  2009 International Residential Code, 
• 2009 International Plumbing Code, 
• 2009 International Mechanical Code, 
• 2009 International Energy Conservation Code,
• 2011 National Electric Code.

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City Council

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1. Who is my councilmember?

The mayor and all City Council members are elected at large, so each represents all citizens.

2. How do I contact a member of the City Council?

The City Secretary serves as the main point of contact for staff and citizens to the City Council and coordinates items such as all proclamations, attendance at special events by City Council members, and meeting requests with the mayor and/or City Council members. You may contact the City Secretary, Ronda Cockerham at (903)849-6853.

3. When and where are City Council meetings held?

City Council meetings are held at 6:00 p.m. on the second Tuesday of each month at City Hall, located at Hwy 31 East.

4. How do I address City Council at a meeting?

The Chandler City Council welcomes all citizens to attend any of its meetings as the City Council is interested in ideas and constructive comments contributed by citizens. To address the City Council or to speak concerning a specific agenda item, citizens should sign in prior to the start of the meeting. Although no action can be taken on items that are not on the posted agenda, citizen presentations for non-agenda items will be heard.

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City Secretary's Office

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1. How can I contact the City Council?

You may contact City Secretary, Ronda Cockerham at (903)849-6853 for information regarding the City Council. You may also reach Mayor Fulgham by e-mail at mayor@chandlertx.com.

2. Where do I vote?

All City elections are held at the Chandler Community Center at 811 Hwy 31 East. All other elections will be held either through Henderson County or the school district.

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Code Enforcement

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1. What does the City Code of Ordinances define as junk and trash?

Article 6.03 defines trash as "downed timber or brush, tin cans, old clothes, sacks, or any trash or rubbish, carrion, filth, or impure or unwholesome accumulated matter." For more information, please contact the Code Enforcement Department at (903)571-3885.

2. What does the City Code of Ordinances define as a junk vehicle?

A junk vehicle is a vehicle that is inoperative(ie., won't start and move under its on power) and does not have either current registration or safety inspection, or a vehicle that is wrecked, dismantled, partially dismantled, or discarded, or a vehicle that remains inoperable for a continuous period of more than 45 days. For junk vehicle regulations, see Article 8.04 of the Code of Ordinances or contact the Code Enforcement Department at (903)571-3885.

3. What does the City Code of Ordinances define as high grass?

High grass is defined as weeds, Johnson grass, brush or any objectionable or unsightly matter growing to a greater height than twelve (12) inches upon property within 150 feet of any property line which abuts street right of way, alleys, utility easements, subdivided additions, developed property or any buildings or structures. Weeds over 48 inches tall can be abated(mowed) without notice. For more information, contact the Code Enforcement Department at (903)571-3885.

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CodeRED

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1. What is CodeRED and why is it important to me?

The CodeRED Emergency Telephone Calling System is a high-speed telephone communication service utilized to deliver information regarding urgent situations. The system is geographically based, meaning that street addresses are used to select which telephone numbers receive notification calls in a given situation. The system works with both landline and mobile telephones (name of mobile provider will be required), but a street address is required in either case.

2. What types of emergencies will CodeRED be used for and how often will it be used?

There are two types of notices that go out on CodeRED:
Emergency Notifications - used for significant incidents and events where the timely notification of an affected population or geographic area is essential relating to PUBLIC HEALTH, SAFETY and WELLNESS purposes. Examples include:
• Drinking water contamination
• Boil water notices due to loss of water pressure
• Extended utility outages
• Missing person
• Fires, floods, bomb threat, hostage situation, chemical spill or gas leak, and other incidents where rapid and accurate notification is essential for life safety.
General Notifications – used for incidents and events where timely notification of an affected population or geographic area is relevant to the CONVENIENCE and ENJOYMENT of the community. Examples include:
• Road closures
• Trash Pickup disruptions
• Notice of a city sponsored special event

3. Who determines when a notice will be issued?

Notices involving public safety and missing persons will generally be determined by the Chief of Police or the Assistant Chief of Police. Boil water notices or utility outages will generally be determined by the Public Works Director. Other notices will be determined by the City Administrator or Mayor.

4. What options do I have when I sign up for CodeRED?

You can choose the types of notices you get on your phone and whether you want text messages or emails. Everyone that signs up will get Emergency Notifications and Non-Emergency Notices involving health and safety. You have an option to opt out of General Notifications and you will also have an option to request Weather Notifications of severe thunderstorms, tornadoes and/or flash floods.

5. How do I sign up for CodeRED and why should I enroll?

If you maintain a landline telephone number you may already be included in the CodeRED Emergency Alert System database. The database is updated quarterly for listed landlines. However, you should not assume you are signed up or that all your preferences are correct. You can sign up for the service in two ways: You can go online at www.chandlertx.com and go to the CodeRED link at the bottom of the page or call City Hall at (903)849-6853 and they will sign you up. The following should register for CodeRED: 1. Households and/or businesses that do not maintain a landline telephone. 2. Individuals who use a mobile telephone as their primary telephone or who wish to be contacted when they are away from their landline telephone. 3. Individuals with unlisted telephone numbers 4. Businesses or residents who have changed their telephone number or address (generally within the past twelve months). 5. All businesses (enter the preferred telephone number for delivery of emergency messages, which may be a number other than their primary business line).

6. Is there a cost for enrolling in CodeRED?

There is no cost to enroll in the CodeRED Emergency Alert System. It is one of the many benefits of living or doing business in the City of Chandler.

7. Does enrollment in the CodeRED Emergency Alert System automatically register me for the Severe Weather Warning System?

The Severe Weather Warning System is an optional service offered through CodeRED, but you are not automatically registered for this service even if you are registered for standard CodeRED services. Residents and businesses are strongly urged to register for the weather warning system via the CodeRED registration link on the city’s web page at www.chandlertx.com. Like CodeRED, there is no charge for the weather warning service.

8. What if I don't want all of the weather notifications provided by the Severe Weather Warning System?

The system provides notifications of severe thunderstorm and tornado warnings (the system does not provide notification of tornado watches). You can choose to be notified of all severe weather events or your choice of events. For example, you can choose to only receive notice of tornado warnings. The CodeRED registration site will walk you through the process so that you can tailor your choices as you please. You can always change your preferences or remove your telephone number from the Severe Weather Warning System by accessing your online account.

9. Can I register more than one telephone number?

Yes, you can register both a landline telephone number and/or a mobile telephone number by accessing the registration site. In either case, you will need to provide the Chandler address with which the telephone number is associated. If you have additional family members or business associates who use a mobile telephone, they can register their mobile telephones separately so long as each one uses the same address associated with the family or business.

10. What if I want to opt out of all CodeRED notifications?

If you live in the City limits or are in the Chandler water system and would like to OPT OUT of the CodeRED system totally, you must submit a waiver form and submit it (either by mail or in person) to the City of Chandler, P.O. Box 425, Chandler, TX 75758. The request should include all applicable telephone number(s) to be removed from the Emergency Alert database.

11. Can TTY/TDD (Telecommunications Device for the Deaf) equipment receive CodeRED notifications?

yes. When you register your telephone number, there is an option to enter the TTY/TDD information.

12. What if I'm not home to receive the alert message?

The CodeRED dialing system will leave emergency alert messages on your voicemail or your answering machine. If you do not have voicemail or an answering machine, or if your voicemail is full, CodeRED will dial your telephone number a total of three times.

13. What precautions are being taken to protect personal information?

CodeRED is a service of Emergency Communications Network (ECN) which takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about clients to any third party.

14. I have a cordless phone and it does not work when the power goes out. How will the system be able to contact me?

Make sure you have at least one working, corded telephone and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.

15. What should I do if I receive a CodeRED message?

Listen carefully to the entire message. It will be brief and at the end of the message, you will have the option to repeat the message by pressing any key. Follow the instructions given. Do not hang up until you have heard the entire message or you might miss vital information. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire Department.

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Communications

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1. How do I sign up to receive news releases?

Add your name to our email list, and we'll send you a notification each time we issue a news release.

2. How do I subscribe to the e-Newsletter?

The City newsletter is e-mailed to subscribers. To subscribe, go to the Communications Page and click on City Newsletter.

3. How do I get the the City of Chandler, Texas Facebook page?

You do not have to have a Facebook profile to view the City of Chandler Facebook page. Go to the homepage of the City website and click on the blue "F" icon. "Like Us" to receive City updates, information on upcoming meetings and events, read wall posts and comments as well as discussion threads and view City photo albums. You must have a Facebook profile to leave a comment.

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Economic Development Corporation

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1. Does the City of Chandler have an Economic Development Corporation?

Yes the city does have a type B Economic Development Corporation. For more information, contact Jim Moffeit at (903) 360-7779.

2. Where can I find out what properties are available in the community?

View our Available Properties page for a listing of all available properties.

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Elections

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1. What kind of governing body is the City of Chandler?

The City of Chandler is a “Type A” general law municipality that has an aldermanic form of government with a governing body composed of the mayor and aldermen. There are five aldermen who are elected from the city at large.

2. When is the general election?

Election Information

Click Here

3. What are the qualifications to run for City Council?

The requirements to run for City Council are that candidates must:

1. Be at least 18 years of age
2. Be a citizen of the United States
3. Be a qualified voter of the City of Chandler
4. Be a resident of the City of Chandler and have resided in the City for at least one year immediately preceding the date of the election
5. Not be otherwise disqualified from serving on the City Council by any other provision of law.

4. How do I run for one of the places on the ballot?

You must submit an application with the City Secretary to run for City Council.

5. How long are the councilmember terms?

The length of each term is two years and terms are staggered so that only part of the officers are elected at each election. There are no term limits. Election to all offices is by Plurality vote (Majority).

6. How many City Council meetings are there?

City Council meetings are at 6:00 p.m. every second Tuesday of the month at City Hall, located at 811 Hwy 31 East. There may be additional special meetings or workshops every calendar year.

7. How do I know if I am a qualified voter of the City of Chandler?

Contact the Henderson County Voter Registrar's office at: (Election Administrator) 201 J East Larkin
Athens TX 75751
(903)675-6149
(903)670-1061 Fax

Henderson County Voter Registrar's Office

8. How do I register to vote?

First you must determine if you reside in Henderson County. Henderson County residents may contact Paula Ludtke at (903)675-6149 for information on when and how to register to vote. Many questions can be answered through their website and you can also print off a Texas Voter Registration Application.

Henderson County Voter Registrar's Office

9. When is the last day to vote?

The last day to register to vote and be eligible to vote in the May election is Thursday, April 12, 2012. If you have any additional questions, please e-mail or call City Hall at (903)849-6853.

Information regarding election dates may also be found at the Texas Secretary of State Website

10. Can I vote earlier than November 6, 2018?

There are two ways to vote early. You can vote in person or by mail. Check with the Henderson County Voter Registrars office or City Hall for early voting dates.. Applications for early voting by mail are available at City Hall Monday - Friday, 8:00 a.m. to 5:00 p.m. or through the mail at: City Secretary's Office P O Box 425 Chandler TX 75758, (903)849-6853.

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Finance

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1. What is the sales tax rate in the City of Chandler?

The sales tax rate in the City of Chandler is 8.25%.

2. What are the property tax rates for the City of Chandler, Henderson County, Trinity Valley Community College and Brownsboro ISD?

2017 Property Tax Rate for the City of Chandler is .599714 per $100 evaluation. The 2017  Henderson County Property Tax rate is .394440 per $100 evaluation. The Trinity Valley Community College Tax Rate is .138540 per $100 evaluation. The 2018 Property Tax Rate for Brownsboro ISD is 1.170000 per $100 evaluation

3. How do I find out information regarding my property taxes?

You can reach the Henderson County Tax Assessor's Office at (903)675-6135. The Henderson County property tax rate is .472658 per evaluation.

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Fire Department

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1. What fire code does the City of Chandler presently use?

The City of Chandler uses the 2009 International Fire Code.

2. What is the insurance rating for the City of Chandler?

The Chandler Volunteer Fire Department currently has an ISO rating of 5 within the city limits and 9 outside the city limits.

3. What is the average response time for a structure fire within the city limits?

The Chandler Volunteer Fire Department has an average response time of 4 minutes.

4. Who operates the EMS in Chandler?

UT Health East Texas EMS.

5. What is the average response time for an EMS call in the city?

EMS average response time is 13 minutes or less.

6. Where is the Chandler Volunteer Fire Department?

500 S Broad St
Chandler TX 75758

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Footer

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1. This is an example question?

Example item

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Library

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1. Do you accept donations?

Yes, but we reserve the right to place books we cannot use on the sale table. Books should be copyrighted within the last five years.

2. How can I volunteer?

Visit the library to submit an application. Volunteers will be trained and then placed as needed. Call (903)849-4122 if you have any questions.

3. How do I get a library card?

Applicants for a library card must present a valid picture ID (DL or Texas ID) with a Chandler/Brownsboro area address and a utility bill with the same address. Young adults living at home can use their parent's utility bill.

4. I just got a new e-reader. Does the library have e-books?

The library does not have e-books other than those available through TexShare.

5. Does the library offer free wifi?

Yes! The library now offers free wifi all day, everyday, 24/7. No password is required and a table is set up on the porch of the library to use after hours.

6. Do I need a library card to use the computers?

No. If you are under 16, you will need to have a parent accompany you.

7. How much are late fees?

Late fees are 10c per day for a book and $1.00 per day for a video.

8. How do I request materials from area libraries?

Items from other libraries can be requested through TexShare. The library is in the process of establishing connections for inter-library loan through TexShare.

9. What is a TexShare card? Can I get one?

The TexShare card allows you to have direct access to library materials that aren't available at your local public library. When you present your TexShare card at participating libraries, you will receive borrowing privileges free of charge.

Chandler Public Library cardholders are eligible for TexShare cards if they have been a member of the library for at least 6 months and their account is in good standing. TexShare cards will not be issued to patrons under the age of 18. For more information, visit TexShare Program.

10. Does the library have tax forms?

Yes. Many common tax forms are available at the library free of charge. If you need a form that we do not carry, we will be happy to print a copy for you from the IRS website.

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Municipal Court

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1. Can the court or its employees provide me with legal advice on how to handle my citation?

No. Court employees (including the judge) are strictly prohibited by law from providing legal advice to anyone.

2. Do I have to employ an attorney to represent me in Municipal Court?

No. You can represent yourself. Municipal Courts are not required by law to appoint you a lawyer but you may retain one yourself. No one other than a lawyer can represent you in court. This applies to parents of juveniles. If you are not an attorney, you cannot represent your child in a trial.

3. What forms of payment do you accept?

Cash, money order, checks, MasterCard and Visa are accepted unless paying for a warrant. Only cash, money order, MasterCard or Visa will be accepted when paying for a warrant. You may also make payments online at www.chandlertx.com.

4. How do I determine the cost of my ticket?

You were given a letter from Judge Ashley with a Schedule of Acceptable fines on the back. Court cost and fine amounts are listed for several common citations. For citations not listed, call Chandler Municipal Court at (903)849-6853 to determine your ticket amount. Please contact the Municipal Court for general questions regarding the cost of your citation. Please remember that a telephone call does not constitute an appearance.

5. Why do I have to pay court cost if I do not come to court?

Court cost are state mandated and must be paid regardless if you come to court.

6. How long do I have to pay my ticket?

Citations must be paid or other arrangements made such as Defensive Driving, Deferred Adjudication or payment plans by the court date on your citation.

7. Can I pay my fine in installments?

The Court offers a 30-day payment plan for citations. The 30-day payment plan is not available when requesting Defensive Driving or Deferred Adjudication. Payment plans for longer than 30 days must be requested in writing or in person from the judge. A plea of "guilty" or "no contest" must be entered before a payment plan may be granted.

8. Can someone pay for me?

Yes.

9. I want to tell the judge my story. Will he/she talk to me?

Yes, but only if you enter a plea of "no contest" or "guilty". If a plea of "not guilty" is entered, the judge is not allowed to hear any details of the case until the day of trial. This ensures fairness to both the defendant and the state. Also, all conversations with the judge must be during court. The judge is not allowed to discuss the case outside the courtroom and outside the presence of both parties. The judge cannot take phone calls.

10. Is this ticket going on my driving record?

Generally, all moving violations will appear on your driving record. Some others such as Failure to Maintain Financial Responsibility and No Driver's License will appear as well. If you want to keep an offense off of your record, you should request Defensive Driving or Deferred Adjudication if you are eligible. You are not eligible for either if you have a CDL license, an out-of-state license or a valid Texas driver's license. You are also not eligible to take Defensive Driving if you have taken it within the past year.

11. Can I pay online?

Yes. You may choose the Bill Pay option from the website and pay with a debit or credit card. 

12. What about surcharges issued by the Texas Department of Public Safety?

For more information on surcharges, call the Texas Department of Public Safety at (800)688-6882.

Texas Department of Public Safety.

13. I received a letter from the Department of Public Safety regarding the suspension of my Driver's license. How do I get this corrected?

You will need to contact the Texas of Public Safety regarding the suspension of your driver's license. Call Tyler DPS at (903)939-6000 or Athens DPS at (903)675-6091.

Texas Department of Public Safety

14. What action may be taken if a defendant fails to respond to a summons to come to court?

If a defendant fails to appear for their court date, an additional charge of "Violation of Written Promise to Appear" will be filed and a warrant shall be issued.

15. I have a warrant for my arrest. Who do I need to speak with?

Any court clerk will be able to assist you and explain your options regarding warrants arising from Chandler Police Department citations. You may speak to a clerk by calling (903)849-6853. The judge cannot accept telephone calls.

16. I was placed on a payment plan and for some reason, I defaulted on the agreement. How can I reinstate the plan?

Payment plans are administered by the court. You will need to contact Chandler Municipal Court at (903)849-6853 to determine your options.

17. I need an extension to pay the fine.

Contact Chandler Municipal Court at (903)849-6853 to determine your options.

18. When is my court date (due date)?

The court date and time is located on your citation. Citations may be paid, Defensive Driving may be requested or 30-day plans issued any time prior to the court date and you will not have to appear in court. Payment plans longer than 30 days and Deferred Adjudication must be requested from the judge.

19. My deadline has passed to complete or return the Defensive Driving certificate and driving record. What do I need to do?

Contact Chandler Municipal Court at (903)849-6853 to determine your options.

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Parks and Recreation

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1. How many parks are located in Chandler?

There are currently three parks in Chandler:

• Winchester Park is located 3/4 mile south of Highway 31 on Highway 315
• McCain Park is located at the western entrance to Chandler on Highway 31
• River Park is located at the eastern entrance to Chandler on Highway 31 at the Neches River

2. What do the parks have to offer?

WINCHESTER PARK Built in the early 90's and located on approximately 23 acres, Winchester Park is home to the Chandler Sports Association. Currently there are five lighted ball fields, 1 soccer field, two concession stands, restrooms, pavilions, new playground equipment, paved parking, a concrete lighted walking trail around the park with exercise stops, picnic areas. 

MCCAIN PARK Built in 2005 with proceeds from an award won by Keep Chandler Beautiful. McCain Park is beautifully landscaped and contains a Museum, gazebo, flag pole, antique light concrete walking paths and benches. Future plans for the Park calls for the Chandler Historical Society to move the historical Train Depot to the park 

RIVER PARK Located on the banks of the Neches River, the Park provides picnic areas, a kayak launch, nature trails and a boat ramp for fishermen. It is also listed as a designated Texas Paddle Trail.

3. What are the Hours of Operation?

b

4. Can I reserve a pavilion at a Chandler Park?

Yes. The Grand Pavilion and Pocket Pavilion at Winchester Park. The gazebo at McCain Park is also available to rent. Call City Hall at (903)849-6853 for reservation and rental information.

5. Who operates the parks?

The City of Chandler provides for the upkeep of all three parks. The Chandler Parks and Recreation Board and City Administrator make recommendations to the City Council for any changes or additions to the Parks. Call Parks Director, Rick Ford, if you have any questions.

6. Who should I contact if my child wishes to participate in Little League?

Call Rick Ford, Chandler Sports Director, at (903)849-5930 or e-mail rford@chandlersports.org if you need information.

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Police Department

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1. Can I speak to an officer direct if I call the listed police number?

When you call the Police Dept at (903)849-2181, you will speak directly to a Henderson County Sheriff's Office Communications Officer who then either dispatches an officer to you or will have an officer contact you by phone.  This process allows for emergency services to be provided in a given situation much faster than being forced to leave a message if your call went to a desk phone or an officer maned phone who cannot answer.  

2. When do they test the early warning system sirens?

The early warning alarm system sirens are tested on the second Tuesday of the month at about 12:00 noon. If inclement weather is present a silent test will be performed.

3. What is the curfew in Chandler?

The City of Chandler does not have a curfew.

4. Do I need to register my burglar alarm with the City?

No. Currently, alarm systems do not need to be registered through the Chandler Police Department.

5. Is it legal to discharge a firearm (shoot a gun) in the City?

Sec. 8.01.002 of the City Code of Ordinance makes it unlawful for any person to discharge(shoot) any gun, pistol or firearm of any kind in the City. An exception to this restriction is on a contiguous tract of undeveloped land larger than 20 acres and not within 100 yards of any property line as long as the gun is not pointed in the direction of any building, dwelling, road park or populated area. Officers in the discharge of their duties are exempted. Contact the Police Department at (903)849-2181 for further information.

6. Who do I contact if I want to solicit or pass out flyers?

A peddler permit is required. For information on a peddler's permit, contact Chandler City Hall at (903)849-6853.

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Recycling

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1. Where is the Recycle Center located?

The self-serve recycle containers are located at the Winchester Park entrance off of Martin St. They are just behind the Maintenance Shop building. At this time, we are only accepting paper and plastic.

2. What are the hours of operation?

The recycle containers are available to the public from 8:00 a.m. to 8:00 p.m.

3. What kind of recyclables are allowed?

At this time, only paper and plastic are being accepted.

4. Will there be someone there to help me unload?

No. The City of Chandler recycle bins are unmanned.

5. What happens to the recyclables at the Recycle Center?

Our refuse pickup service, Sanitation Solutions, will pick up the bins once they are full and take them to a company that specializes in recycling paper and plastic products.

6. How do I get in touch with someone if I have a question?

Call City Hall at (903)849-6853 if you have any questions.

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Senior Activities

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1. Does Chandler have a Senior Center?

Chandler does not have a Senior Center; however, some senior activities are available at the Community Center every week. Meals on Wheels is available from Monday through Thursday from 9:30-11:30 a.m. There are games for senior citizens on Tuesdays from 10:00 a.m. to 12:00 p.m. Bingo is on every Thursday from 10:00 a.m. to 12:00 p.m. For information please call the Community Center at (903) 515-1332 or City Hall at (903) 849-6853.

Low-income housing for senior citizens may be available at SilverLeaf of Chandler. They also have senior citizen activities and may be reached at (903) 849-0171. Ask for Neilon.

Local churches may also provide senior citizen activities.

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Solid Waste

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1. What are my garbage collection days?

Garbage collection is on Tuesdays and Fridays. Garbage must be set out at curbside by 7:00 a.m.

2. Why did they leave my garbage, leaves or limbs behind?

All garbage must be set out to the curb by 7:00 a.m. on your collection day. If the garbage is out on time and not collected by the end of the day, please contact the Water Department at (903)849-6853. Tree, shrub and brush trimmings must be tied together forming an easily handled package not exceeding 4 feet in length, 6 inches in diameter, or 50 lbs in weight. Total amount of "bundled" materials set out for collection per each home shall not exceed 2 cubic yards(6 ft x 3 ft x 3 ft). 

The City of Chandler also provides a free curbside limb pickup service on the first Monday of each month. You must call City Hall at (903)849-6853 to get on the pickup list. Limbs must be piled up at the curb or they will not be picked up. Limbs may not be larger than 6 inches in diameter. 

3. Does the City credit bills if our garbage isn't picked up?

No. The Solid Waste Fee is not based on frequency of collection. If the trash is set out by 7:00 a.m. and is missed, the resident may call in to (903)849-4145 and report the missed garbage.

4. What are the garbage collection holidays?

Garbage collection holidays are as follows: Thanksgiving Day, Christmas Day and New Year's Day. Trash collection services will not be provided on these holidays. Sanitation Solutions will provide make-up collection for residential routes the next business day following the holiday.

5. How do I begin receiving garbage collection services?

Contact the Chandler Water Department at (903)849-6853 or in person at City Hall, 811 Hwy 31 East.

6. Where is the nearest landfill?

The Henderson County Precinct 3 Solid Waste Station is located on FM 314, just south of Brownsboro. They are open on Monday, Wednesday and Saturday from 8:00 a.m. to 3:30 p.m. Call (903)852-6220 for more information.

7. What company provides garbage collection service in Chandler?

Sanitation Solutions provides our garbage collection service. They may be reached at (866)264-6911 or call the Water Department at (903)849-4145 for more information.

8. Where can I recycle in Chandler?

The City of Chandler does not provide curbside recycling service; however, there are unmanned recycle bins located behind the Maintenance Shop of Winchester Park. You can reach the recycle bins from the Martin St entrance of Winchester Park. At this time, only paper and plastic are being accepted.

9. Will bulky items be picked up?

Yes. Acceptable items include air conditioners and refrigerators which have the CFC's removed by a certified technician, water tanks, washing machines, furniture, mattresses, bundled tree, shrub and brush trimmings. Items not acceptable include construction debris, paint, dead animals and hazardous waste. You should notify Sanitation Solutions at (888)264-6911 when you have extra large items to make sure they have space available on the trash trucks.

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Street Maintenance

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1. How do I get my street light repaired?

The City of Chandler does not maintain residential street lights. Street lights are maintained by Oncor. However, you may call City Hall with a pole location and pole number (if possible) and we will report it to Oncor. You may also go to the Oncor website at https://www.oncorstreetlight.com/ to report a problem.

2. Where do I report a pot hole?

Call (903)849-6853 during regular business hours to report a pot hole or report it online to Chandler Connect.

3. How do I get our drainage ditch cleaned out?

Call (903)849-6853 during regular business hours to report the location of the drainage ditch that requires maintenance or make your request online at Chandler Connect.

4. How can I get my street swept?

Curbed and guttered streets are swept twice a year.

5. How do I report a tree or shrub that is blocking the view of a stop sign?

Call (903)849-6853 to report this problem during regular business hours or report it online at Chandler Connect.

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Utility Customer Service

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1. When is my bill due?

Bills are due on the 10th of the month. If a bill is two months past due, water service will be disconnected.

2. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home and check for any toilets that might be running.

Second, we recommend you do a dye test on your toilets. Put some food coloring in the tank of the toilet, don't flush it, and go back in about 30 minutes or so. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is a major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going on the floor.

Third, if you have an irrigation system, check the settings. Customers have said that they have had more than one program on at the same time and didn't realize it until they checked their programs.

If you still have a question regarding your bill, please call the Water Department at (903)849-4145 and we will send out a technician to check things out.

3. What are my payment options?

You have the following payment options: pay online through our website; pay in person at City Hall, call (903)849-4145 to make your payment with a debit or credit card over the phone; or mail your payment to: Chandler Water Department, P O Box 425, Chandler, TX 75758, or use the drop box on the east side of City Hall.

4. Can I change the due date of my bill?

No. All water bills are due on the 10th of the month.

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Water and Wastewater

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1. What do I do if I don't have any hot water?

If the cold water is working then you may want a plumber or someone with plumbing experience to check it out for you. If you aren't getting any water service, call the Water Department at (903) 849-4145.

2. What do I do if water is coming out of a manhole in the street?

Call the Water Department immediately at (903)849-4145 during regular business hours or call (903)204-8680 if it is after business hours. A crew will be sent to take care of the problem.

3. What phone number do we call for after hour and weekend emergencies?

Call (903)204-8680 to report after hours water and sewer emergencies.

4. If water is coming out of the meter box, does that mean I am being charged for it?

Not unless your meter is turning. In any case, you should contact the Water Department at (903)849-4145 and we will send someone out to check it.

5. What do I do if I don't have any water pressure?

Call the Water Department at (903)849-4145 and a crew will be dispatched to check out the problem.