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1. What do I do if I don't have any hot water?

If the cold water is working then you may want a plumber or someone with plumbing experience to check it out for you. If you aren't getting any water service, call the Water Department at (903) 849-4145.

2. What do I do if water is coming out of a manhole in the street?

Call the Water Department immediately at (903)849-4145 during regular business hours or call (903)204-8680 if it is after business hours. A crew will be sent to take care of the problem.

3. What phone number do we call for after hour and weekend emergencies?

Call (903)204-8680 to report after hours water and sewer emergencies.

4. If water is coming out of the meter box, does that mean I am being charged for it?

Not unless your meter is turning. In any case, you should contact the Water Department at (903)849-4145 and we will send someone out to check it.

5. What do I do if I don't have any water pressure?

Call the Water Department at (903)849-4145 and a crew will be dispatched to check out the problem.